Plug-in Electric Metal Chalk Shade Ambient Vanity Light, Symmetrical for Basement with Cozy Light, 220V-240V, 47.5"
We guarantee that your order will be delivered before the scheduled delivery date. You can check the logistics information of the package at any time to track the transportation progress. If the delivery is delayed due to non-justifiable reasons, we will refund 10% of the total order amount as compensation.
Refund and Return Guarantee
If the goods you receive are not dispatched, lost during transportation, damaged upon signing for, or if you find any quality issues or non-compliance with requirements, you can apply for a full refund. We promise to handle your refund application quickly and transparently.
For more detailed information about delivery, returns, and refunds, please refer to the following explanations.
We guarantee that your order will be delivered before the scheduled delivery date. You can check the logistics information of the package at any time to track the transportation progress. If the delivery is delayed due to non-justifiable reasons, we will refund 10% of the total order amount as compensation.
Refund and Return Guarantee
If the goods you receive are not dispatched, lost during transportation, damaged upon signing for, or if you find any quality issues or non-compliance with requirements, you can apply for a full refund. We promise to handle your refund application quickly and transparently.
For more detailed information about delivery, returns, and refunds, please refer to the following explanations.
Returns & Refunds Policy
Last Updated: 26 August 2026
At Fnaisn, we want you to be satisfied with your lighting purchase.
This Returns & Refunds Policy applies to purchases made through fnaisn.com in the United Kingdom.
Fnaisn specialises in:
- Wall Lights
- Bathroom Vanity Lighting
Our standard change-of-mind return period is 14 days from the date you receive your order.
Nothing in this policy affects or limits your statutory rights under applicable UK consumer law.
1. 14-Day Change-of-Mind Returns
If you change your mind about your purchase, you may request a return within 14 days of receiving your order.
You do not need to provide a reason for a change-of-mind return.
To request a return, please contact us within the 14-day period:
Email:
service@fnaisn.com
Telephone:
+44 20 8547 3528
Please include:
- Your full name;
- Order number;
- Product name;
- Date the order was received;
- Reason for the return, if you wish to provide one.
We will provide further instructions after receiving your return request.
2. Return Condition
To be eligible for a change-of-mind return, the lighting product should be returned in an appropriate condition.
Where possible, the product should be:
- Unused;
- Uninstalled;
- In its original packaging;
- Complete with accessories;
- Complete with mounting hardware;
- Complete with manuals and instructions;
- Free from unnecessary damage or marks.
Because lighting products may contain fragile components such as glass shades and electrical parts, please take particular care when repacking the product.
3. Do Not Install a Product You Intend to Return
For safety and hygiene reasons, we strongly recommend that you inspect your lighting product before installation.
If you are considering returning a product because you have changed your mind, do not install, wire or permanently mount the product.
Once a lighting product has been installed or electrically connected, it may no longer be considered to have been handled only as reasonably necessary to inspect its nature, characteristics and functioning.
Any reduction in value will be assessed in accordance with applicable UK consumer law.
4. 14-Day Return Period
The 14-day return period begins on the date you receive the product.
For orders containing multiple products delivered separately, the relevant period may run from the date the final product is received, where applicable under UK consumer law.
You must notify us of your decision to cancel within the applicable 14-day period.
After notifying us, you should return the product in accordance with the return instructions we provide.
5. Return Shipping
For a change-of-mind return, the customer is responsible for the return shipping cost, unless otherwise required by applicable law or agreed by Fnaisn.
We recommend using a tracked delivery service when returning a lighting product.
Please keep your proof of postage until your return has been processed.
Fnaisn cannot be responsible for products lost or damaged while being returned by a customer unless required by applicable law.
6. Original Delivery Costs
Where you exercise a statutory right to cancel an online purchase, the refund of the original standard delivery charge will be handled in accordance with applicable UK consumer law.
If you selected a more expensive delivery service than the standard delivery option offered by us, any additional cost may not be refundable where permitted by law.
7. Refunds
Once your returned product has been received and checked, we will process the applicable refund.
Refunds will normally be made using the same payment method used for the original purchase.
Fnaisn currently accepts:
- VISA
- Mastercard
We do not normally provide refunds to a different payment method.
8. Refund Processing Time
Once your returned product has been received and inspected, we will process your refund within 3 business days.
Your bank or card provider may require additional time to make the funds available in your account.
The exact time taken for the refund to appear may therefore vary depending on your card issuer or financial institution.
9. Damaged Products
If your lighting product arrives damaged, please contact us as soon as reasonably possible.
Do not install or operate a damaged lighting product.
Please provide:
- Order number;
- Photographs of the product;
- Photographs of the packaging;
- Description of the damage.
This will allow us to assess the issue and determine the appropriate remedy.
Your statutory rights are not affected.
10. Faulty Lighting Products
If your Fnaisn lighting product develops a fault or does not conform to the contract, you may have legal rights under applicable UK consumer law.
Depending on the circumstances, this may include rights to:
- Repair;
- Replacement;
- Price reduction;
- Refund.
These statutory rights are separate from our 14-day change-of-mind return policy.
Nothing in this policy limits your statutory rights.
11. Incorrect Product
If you receive a product that is different from the product you ordered, please contact us as soon as reasonably possible.
Please provide:
- Order number;
- Product received;
- Product ordered;
- Photographs of the product and packaging.
We will review the issue and provide an appropriate solution.
12. Bathroom Vanity Lighting Returns
Bathroom Vanity Lighting should not be installed before you have confirmed that:
- The product is suitable for your intended location;
- The IP rating is appropriate;
- The electrical specifications are suitable;
- The product dimensions are suitable.
If you have changed your mind about a Bathroom Vanity Light, please do not install or electrically connect the product before requesting a return.
13. Wall Light Returns
For Wall Lights, please inspect the product carefully before:
- Drilling holes;
- Mounting brackets;
- Connecting electrical wiring;
- Installing the light;
- Removing protective components unnecessarily.
A Wall Light that has been permanently installed may show signs of use or installation.
Any reduction in value will be handled in accordance with applicable UK consumer law.
14. Products That Cannot Be Returned in Certain Circumstances
Certain products may be excluded from cancellation rights where an applicable legal exception applies.
If a specific exception applies to your order, we will inform you where required by law.
This may include products that are:
- Made to the customer's specifications;
- Clearly personalised;
- Otherwise subject to a statutory cancellation exception.
15. Return Packaging
Lighting products can be fragile, particularly products containing glass.
Please use suitable packaging when returning a product.
Where possible:
- Use the original packaging;
- Protect glass components;
- Protect electrical components;
- Secure loose parts;
- Include all accessories;
- Include installation instructions and mounting hardware.
Damage caused by inadequate return packaging may affect the assessment of the product's condition where permitted by law.
16. How to Request a Return
After approval by the customer service (service@fnaisn.com), the package will be sent to the designated address (this address is only for administrative purposes and does not accept in-person returns / walk-ins).
To request a return, contact:
Fnaisn Customer Service
Email:
service@fnaisn.com
Telephone:
+44 20 8547 3528
Please provide your order number and product details.
Our customer service team will provide the appropriate return instructions.
17. Business Hours
Our customer service team is available:
9:00 AM – 5:00 PM
Monday to Friday, UK time
Emails received outside business hours will be handled during the next available business period.
18. Payment Methods
Fnaisn currently accepts only:
VISA
Mastercard
Refunds will normally be made to the original payment method used for the purchase.
For security reasons, please never send your complete card number or CVV/security code by email or telephone.
19. UK Consumer Rights
This policy is intended to operate alongside your statutory rights under applicable UK consumer law.
In particular, nothing in this policy removes or restricts rights relating to goods that are:
- Faulty;
- Not of satisfactory quality;
- Not fit for purpose;
- Not as described.
Where statutory rights provide a remedy, those rights will continue to apply regardless of our 14-day change-of-mind return policy.
20. Contact Information
Fnaisn
Telephone:
+44 20 8547 3528
Email:
service@fnaisn.com
Website:
fnaisn.com
21. Website Hosting & E-Commerce Platform
For transparency, our website hosting and e-commerce platform information is:
Hosting Provider Name:
SHOPLINE HOLDINGS LIMITED
Registered Address:
21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
Telephone:
+852-81207281
Email:
support@shopline.com
E-commerce Platform Provider:
Shopline
22. Exchanges
We accept product exchanges within 14 days of delivery.
If you would like to exchange an item, please contact our customer service team within 14 days of receiving your order. The product must be unused, undamaged and returned in its original condition and packaging, where applicable.
Customers are responsible for contacting us before sending an item back. Please provide your order number and details of the item you wish to exchange.
Once we receive and inspect the returned product, we will arrange the exchange where the requested replacement is available. If the replacement item is unavailable, we may offer an alternative solution or refund in accordance with our Returns & Refunds Policy.
Any product that has been used, damaged after delivery, or returned without prior approval may not be eligible for exchange.
Fnaisn
Light. Design. Atmosphere.
Wall Lights · Bathroom Vanity Lighting
384 Streatham High Rd, London SW16 6HP, United Kingdom
Telephone: +44 20 8547 3528
Email: service@fnaisn.com
Business Hours: 9:00 AM – 5:00 PM, Monday to Friday, UK time
Payment: VISA · Mastercard
Last Updated: 26 August 2026
At Fnaisn, we want you to be satisfied with your lighting purchase.
This Returns & Refunds Policy applies to purchases made through fnaisn.com in the United Kingdom.
Fnaisn specialises in:
- Wall Lights
- Bathroom Vanity Lighting
Our standard change-of-mind return period is 14 days from the date you receive your order.
Nothing in this policy affects or limits your statutory rights under applicable UK consumer law.
1. 14-Day Change-of-Mind Returns
If you change your mind about your purchase, you may request a return within 14 days of receiving your order.
You do not need to provide a reason for a change-of-mind return.
To request a return, please contact us within the 14-day period:
Email:
service@fnaisn.com
Telephone:
+44 20 8547 3528
Please include:
- Your full name;
- Order number;
- Product name;
- Date the order was received;
- Reason for the return, if you wish to provide one.
We will provide further instructions after receiving your return request.
2. Return Condition
To be eligible for a change-of-mind return, the lighting product should be returned in an appropriate condition.
Where possible, the product should be:
- Unused;
- Uninstalled;
- In its original packaging;
- Complete with accessories;
- Complete with mounting hardware;
- Complete with manuals and instructions;
- Free from unnecessary damage or marks.
Because lighting products may contain fragile components such as glass shades and electrical parts, please take particular care when repacking the product.
3. Do Not Install a Product You Intend to Return
For safety and hygiene reasons, we strongly recommend that you inspect your lighting product before installation.
If you are considering returning a product because you have changed your mind, do not install, wire or permanently mount the product.
Once a lighting product has been installed or electrically connected, it may no longer be considered to have been handled only as reasonably necessary to inspect its nature, characteristics and functioning.
Any reduction in value will be assessed in accordance with applicable UK consumer law.
4. 14-Day Return Period
The 14-day return period begins on the date you receive the product.
For orders containing multiple products delivered separately, the relevant period may run from the date the final product is received, where applicable under UK consumer law.
You must notify us of your decision to cancel within the applicable 14-day period.
After notifying us, you should return the product in accordance with the return instructions we provide.
5. Return Shipping
For a change-of-mind return, the customer is responsible for the return shipping cost, unless otherwise required by applicable law or agreed by Fnaisn.
We recommend using a tracked delivery service when returning a lighting product.
Please keep your proof of postage until your return has been processed.
Fnaisn cannot be responsible for products lost or damaged while being returned by a customer unless required by applicable law.
6. Original Delivery Costs
Where you exercise a statutory right to cancel an online purchase, the refund of the original standard delivery charge will be handled in accordance with applicable UK consumer law.
If you selected a more expensive delivery service than the standard delivery option offered by us, any additional cost may not be refundable where permitted by law.
7. Refunds
Once your returned product has been received and checked, we will process the applicable refund.
Refunds will normally be made using the same payment method used for the original purchase.
Fnaisn currently accepts:
- VISA
- Mastercard
We do not normally provide refunds to a different payment method.
8. Refund Processing Time
Once your returned product has been received and inspected, we will process your refund within 3 business days.
Your bank or card provider may require additional time to make the funds available in your account.
The exact time taken for the refund to appear may therefore vary depending on your card issuer or financial institution.
9. Damaged Products
If your lighting product arrives damaged, please contact us as soon as reasonably possible.
Do not install or operate a damaged lighting product.
Please provide:
- Order number;
- Photographs of the product;
- Photographs of the packaging;
- Description of the damage.
This will allow us to assess the issue and determine the appropriate remedy.
Your statutory rights are not affected.
10. Faulty Lighting Products
If your Fnaisn lighting product develops a fault or does not conform to the contract, you may have legal rights under applicable UK consumer law.
Depending on the circumstances, this may include rights to:
- Repair;
- Replacement;
- Price reduction;
- Refund.
These statutory rights are separate from our 14-day change-of-mind return policy.
Nothing in this policy limits your statutory rights.
11. Incorrect Product
If you receive a product that is different from the product you ordered, please contact us as soon as reasonably possible.
Please provide:
- Order number;
- Product received;
- Product ordered;
- Photographs of the product and packaging.
We will review the issue and provide an appropriate solution.
12. Bathroom Vanity Lighting Returns
Bathroom Vanity Lighting should not be installed before you have confirmed that:
- The product is suitable for your intended location;
- The IP rating is appropriate;
- The electrical specifications are suitable;
- The product dimensions are suitable.
If you have changed your mind about a Bathroom Vanity Light, please do not install or electrically connect the product before requesting a return.
13. Wall Light Returns
For Wall Lights, please inspect the product carefully before:
- Drilling holes;
- Mounting brackets;
- Connecting electrical wiring;
- Installing the light;
- Removing protective components unnecessarily.
A Wall Light that has been permanently installed may show signs of use or installation.
Any reduction in value will be handled in accordance with applicable UK consumer law.
14. Products That Cannot Be Returned in Certain Circumstances
Certain products may be excluded from cancellation rights where an applicable legal exception applies.
If a specific exception applies to your order, we will inform you where required by law.
This may include products that are:
- Made to the customer's specifications;
- Clearly personalised;
- Otherwise subject to a statutory cancellation exception.
15. Return Packaging
Lighting products can be fragile, particularly products containing glass.
Please use suitable packaging when returning a product.
Where possible:
- Use the original packaging;
- Protect glass components;
- Protect electrical components;
- Secure loose parts;
- Include all accessories;
- Include installation instructions and mounting hardware.
Damage caused by inadequate return packaging may affect the assessment of the product's condition where permitted by law.
16. How to Request a Return
After approval by the customer service (service@fnaisn.com), the package will be sent to the designated address (this address is only for administrative purposes and does not accept in-person returns / walk-ins).
To request a return, contact:
Fnaisn Customer Service
Email:
service@fnaisn.com
Telephone:
+44 20 8547 3528
Please provide your order number and product details.
Our customer service team will provide the appropriate return instructions.
17. Business Hours
Our customer service team is available:
9:00 AM – 5:00 PM
Monday to Friday, UK time
Emails received outside business hours will be handled during the next available business period.
18. Payment Methods
Fnaisn currently accepts only:
VISA
Mastercard
Refunds will normally be made to the original payment method used for the purchase.
For security reasons, please never send your complete card number or CVV/security code by email or telephone.
19. UK Consumer Rights
This policy is intended to operate alongside your statutory rights under applicable UK consumer law.
In particular, nothing in this policy removes or restricts rights relating to goods that are:
- Faulty;
- Not of satisfactory quality;
- Not fit for purpose;
- Not as described.
Where statutory rights provide a remedy, those rights will continue to apply regardless of our 14-day change-of-mind return policy.
20. Contact Information
Fnaisn
Telephone:
+44 20 8547 3528
Email:
service@fnaisn.com
Website:
fnaisn.com
21. Website Hosting & E-Commerce Platform
For transparency, our website hosting and e-commerce platform information is:
Hosting Provider Name:
SHOPLINE HOLDINGS LIMITED
Registered Address:
21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
Telephone:
+852-81207281
Email:
support@shopline.com
E-commerce Platform Provider:
Shopline
22. Exchanges
We accept product exchanges within 14 days of delivery.
If you would like to exchange an item, please contact our customer service team within 14 days of receiving your order. The product must be unused, undamaged and returned in its original condition and packaging, where applicable.
Customers are responsible for contacting us before sending an item back. Please provide your order number and details of the item you wish to exchange.
Once we receive and inspect the returned product, we will arrange the exchange where the requested replacement is available. If the replacement item is unavailable, we may offer an alternative solution or refund in accordance with our Returns & Refunds Policy.
Any product that has been used, damaged after delivery, or returned without prior approval may not be eligible for exchange.
Fnaisn
Light. Design. Atmosphere.
Wall Lights · Bathroom Vanity Lighting
384 Streatham High Rd, London SW16 6HP, United Kingdom
Telephone: +44 20 8547 3528
Email: service@fnaisn.com
Business Hours: 9:00 AM – 5:00 PM, Monday to Friday, UK time
Payment: VISA · Mastercard
Delivery & Shipping Policy
Last Updated: 26 August 2026
At Fnaisn, we are committed to providing a clear, reliable and convenient delivery service for our lighting products across the United Kingdom.
This Delivery & Shipping Policy explains where we deliver, how orders are processed, estimated delivery times, and what to do if your lighting products arrive damaged or incorrect.
1. Delivery Areas
We are pleased to offer complimentary standard shipping to all addresses and regions across the entire United Kingdom, including England, Wales, Scotland, and Northern Ireland.
Please ensure that your delivery address, postcode, and contact telephone number are accurate when placing your order to prevent any transit delays.
For lighting products, please also make sure that someone is available to receive the parcel where required.
2. Delivery Cost
Standard UK delivery is free for eligible orders delivered within our standard delivery areas.
There is no additional standard delivery charge for eligible orders.
If additional delivery arrangements are required for an address outside our standard delivery area, please contact us before placing your order.
3. Order Processing
Orders are normally processed within 1–2 business days, Monday to Friday, excluding UK public holidays.
Orders placed before 2:00 PM London time on a business day will normally be processed on the same business day.
Orders placed after the cut-off time, or on weekends or UK public holidays, will normally be processed on the next business day.
During busy periods, product launches, promotional events or public holidays, processing may take slightly longer.
4. Delivery Time
Our standard estimated delivery timeframe is:
7–15 business days
Delivery times may vary depending on:
-
Product availability
-
Order volume
-
Delivery location
-
Courier capacity
-
Seasonal demand
-
Public holidays
-
Unforeseen transportation delays
Once your order has been dispatched, you may receive delivery information or tracking details where available.
Delivery estimates are provided in good faith and may occasionally be affected by circumstances outside our reasonable control.
Where applicable, we aim to ensure that orders are delivered within the timeframe required by applicable UK consumer law.
5. Lighting Product Delivery
Fnaisn specialises in lighting products, including:
-
Wall Lights
-
Bathroom Vanity Lighting
Our lighting products are packaged carefully to help protect shades, glass components, metal finishes, electrical components and other parts during transportation.
Depending on the product, your order may contain fragile components such as glass shades or decorative elements.
We recommend that customers:
-
Check the outer packaging when the parcel arrives.
-
Carefully inspect the product before installation.
-
Keep the original packaging until you are satisfied that the product has arrived safely.
-
Do not install or use a product that appears damaged.
6. Damaged Lighting Products
If your Fnaisn lighting product arrives damaged, please contact us as soon as reasonably possible, preferably within 48 hours of delivery.
Please provide:
-
Your order number
-
Your name
-
Photographs of the outer packaging
-
Photographs of the damaged product
-
A clear description of the issue
For safety reasons, do not install or operate a lighting product that has been damaged during delivery.
Our customer service team will review the information and advise you on the appropriate next steps in accordance with your consumer rights.
Depending on the circumstances, we may arrange a replacement, repair, refund or another appropriate solution.
7. Incorrect or Missing Items
If you receive an incorrect product, an incorrect quantity, or an item is missing from your order, please contact us as soon as possible.
Please provide your order number and photographs of the items received where appropriate.
We will investigate the issue and work with you to provide an appropriate solution.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please check carefully:
-
Full name
-
House or building number
-
Street name
-
Town or city
-
Postcode
-
Contact telephone number
If an order cannot be delivered because the address provided is incomplete or incorrect, delivery may be delayed.
Please contact us as soon as possible if you need to update your delivery address after placing an order. We cannot guarantee that address changes can be made after an order has been dispatched.
9. Delivery Delays
While we aim to meet the estimated delivery timeframe, delays may occasionally occur due to circumstances outside our reasonable control.
These may include:
-
Severe weather
-
Courier disruptions
-
Transportation delays
-
Supplier or stock delays
-
High-volume shopping periods
-
Public holidays
-
Other unforeseen circumstances
If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.
If an order cannot be delivered within the legally applicable timeframe, your rights under UK consumer law will apply.
10. Delivery Inspection
Because some Fnaisn products contain glass, metal finishes, electrical components or other delicate parts, we strongly recommend inspecting your lighting products before installation.
Please check:
-
Lampshades and glass components
-
Metal frames and finishes
-
Mounting components
-
Electrical components
-
Cables and connectors
-
Any other visible parts of the product
If you identify any damage or defect, please contact us before attempting installation.
11. Installation & Electrical Safety
Fnaisn lighting products may contain electrical components and should be installed safely and appropriately.
Unless expressly stated otherwise on the product page, installation is not included with standard delivery.
We recommend that electrical lighting products are installed by a qualified electrician or suitably competent professional, in accordance with applicable UK electrical safety requirements.
Please follow the installation instructions supplied with your product.
Do not attempt to install or modify electrical components if you are not suitably qualified or competent to do so.
12. Payment Methods
Fnaisn currently accepts payment by:
-
Visa
-
Mastercard
We do not currently accept other payment methods through our website.
All applicable prices are displayed in GBP (£).
Payment must be successfully authorised before an order can be processed.
13. Contact Us
If you have any questions about delivery, shipping or your Fnaisn lighting order, please contact us:
Fnaisn
Telephone:
+44 20 8547 3528
Email:
service@fnaisn.com
Business Hours:
9:00 AM – 5:00 PM
Monday to Friday, UK time
Website:
fnaisn.com
14. Website Hosting Information
In accordance with applicable requirements, we provide the following information about our website hosting provider:
Hosting Provider Name:
SHOPLINE HOLDINGS LIMITED
Registered Address:
21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
Contact Number:
+852-81207281
Email:
support@shopline.com
15. Changes to This Delivery Policy
Fnaisn reserves the right to update or amend this Delivery & Shipping Policy from time to time.
Any changes will be published on this page and will take effect from the date of publication.
We recommend checking this page periodically for the latest information.
16. Governing Law
This Delivery & Shipping Policy is governed by and construed in accordance with the laws of England and Wales.
Any disputes relating to this policy shall be subject to the applicable jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that may apply.
Fnaisn
Lighting designed to transform your space.
Wall Lights · Bathroom Vanity Lighting
+44 20 8547 3528
service@fnaisn.com
Last Updated: 26 August 2026
At Fnaisn, we are committed to providing a clear, reliable and convenient delivery service for our lighting products across the United Kingdom.
This Delivery & Shipping Policy explains where we deliver, how orders are processed, estimated delivery times, and what to do if your lighting products arrive damaged or incorrect.
1. Delivery Areas
We are pleased to offer complimentary standard shipping to all addresses and regions across the entire United Kingdom, including England, Wales, Scotland, and Northern Ireland.
Please ensure that your delivery address, postcode, and contact telephone number are accurate when placing your order to prevent any transit delays.
For lighting products, please also make sure that someone is available to receive the parcel where required.
2. Delivery Cost
Standard UK delivery is free for eligible orders delivered within our standard delivery areas.
There is no additional standard delivery charge for eligible orders.
If additional delivery arrangements are required for an address outside our standard delivery area, please contact us before placing your order.
3. Order Processing
Orders are normally processed within 1–2 business days, Monday to Friday, excluding UK public holidays.
Orders placed before 2:00 PM London time on a business day will normally be processed on the same business day.
Orders placed after the cut-off time, or on weekends or UK public holidays, will normally be processed on the next business day.
During busy periods, product launches, promotional events or public holidays, processing may take slightly longer.
4. Delivery Time
Our standard estimated delivery timeframe is:
7–15 business days
Delivery times may vary depending on:
-
Product availability
-
Order volume
-
Delivery location
-
Courier capacity
-
Seasonal demand
-
Public holidays
-
Unforeseen transportation delays
Once your order has been dispatched, you may receive delivery information or tracking details where available.
Delivery estimates are provided in good faith and may occasionally be affected by circumstances outside our reasonable control.
Where applicable, we aim to ensure that orders are delivered within the timeframe required by applicable UK consumer law.
5. Lighting Product Delivery
Fnaisn specialises in lighting products, including:
-
Wall Lights
-
Bathroom Vanity Lighting
Our lighting products are packaged carefully to help protect shades, glass components, metal finishes, electrical components and other parts during transportation.
Depending on the product, your order may contain fragile components such as glass shades or decorative elements.
We recommend that customers:
-
Check the outer packaging when the parcel arrives.
-
Carefully inspect the product before installation.
-
Keep the original packaging until you are satisfied that the product has arrived safely.
-
Do not install or use a product that appears damaged.
6. Damaged Lighting Products
If your Fnaisn lighting product arrives damaged, please contact us as soon as reasonably possible, preferably within 48 hours of delivery.
Please provide:
-
Your order number
-
Your name
-
Photographs of the outer packaging
-
Photographs of the damaged product
-
A clear description of the issue
For safety reasons, do not install or operate a lighting product that has been damaged during delivery.
Our customer service team will review the information and advise you on the appropriate next steps in accordance with your consumer rights.
Depending on the circumstances, we may arrange a replacement, repair, refund or another appropriate solution.
7. Incorrect or Missing Items
If you receive an incorrect product, an incorrect quantity, or an item is missing from your order, please contact us as soon as possible.
Please provide your order number and photographs of the items received where appropriate.
We will investigate the issue and work with you to provide an appropriate solution.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please check carefully:
-
Full name
-
House or building number
-
Street name
-
Town or city
-
Postcode
-
Contact telephone number
If an order cannot be delivered because the address provided is incomplete or incorrect, delivery may be delayed.
Please contact us as soon as possible if you need to update your delivery address after placing an order. We cannot guarantee that address changes can be made after an order has been dispatched.
9. Delivery Delays
While we aim to meet the estimated delivery timeframe, delays may occasionally occur due to circumstances outside our reasonable control.
These may include:
-
Severe weather
-
Courier disruptions
-
Transportation delays
-
Supplier or stock delays
-
High-volume shopping periods
-
Public holidays
-
Other unforeseen circumstances
If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.
If an order cannot be delivered within the legally applicable timeframe, your rights under UK consumer law will apply.
10. Delivery Inspection
Because some Fnaisn products contain glass, metal finishes, electrical components or other delicate parts, we strongly recommend inspecting your lighting products before installation.
Please check:
-
Lampshades and glass components
-
Metal frames and finishes
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Mounting components
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Electrical components
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Cables and connectors
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Any other visible parts of the product
If you identify any damage or defect, please contact us before attempting installation.
11. Installation & Electrical Safety
Fnaisn lighting products may contain electrical components and should be installed safely and appropriately.
Unless expressly stated otherwise on the product page, installation is not included with standard delivery.
We recommend that electrical lighting products are installed by a qualified electrician or suitably competent professional, in accordance with applicable UK electrical safety requirements.
Please follow the installation instructions supplied with your product.
Do not attempt to install or modify electrical components if you are not suitably qualified or competent to do so.
12. Payment Methods
Fnaisn currently accepts payment by:
-
Visa
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Mastercard
We do not currently accept other payment methods through our website.
All applicable prices are displayed in GBP (£).
Payment must be successfully authorised before an order can be processed.
13. Contact Us
If you have any questions about delivery, shipping or your Fnaisn lighting order, please contact us:
Fnaisn
Telephone:
+44 20 8547 3528
Email:
service@fnaisn.com
Business Hours:
9:00 AM – 5:00 PM
Monday to Friday, UK time
Website:
fnaisn.com
14. Website Hosting Information
In accordance with applicable requirements, we provide the following information about our website hosting provider:
Hosting Provider Name:
SHOPLINE HOLDINGS LIMITED
Registered Address:
21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
Contact Number:
+852-81207281
Email:
support@shopline.com
15. Changes to This Delivery Policy
Fnaisn reserves the right to update or amend this Delivery & Shipping Policy from time to time.
Any changes will be published on this page and will take effect from the date of publication.
We recommend checking this page periodically for the latest information.
16. Governing Law
This Delivery & Shipping Policy is governed by and construed in accordance with the laws of England and Wales.
Any disputes relating to this policy shall be subject to the applicable jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that may apply.
Fnaisn
Lighting designed to transform your space.
Wall Lights · Bathroom Vanity Lighting
+44 20 8547 3528
service@fnaisn.com