Contact Us
We’re Here to Help
At Fnaisn, we are committed to providing reliable customer support throughout your lighting journey.
Whether you have a question about our Wall Lights, Bathroom Vanity Lighting, an existing order, delivery, returns, or product installation, our customer service team is here to assist you.
If you need help choosing the right lighting for your home, please feel free to get in touch.
Customer Service
Email:
service@fnaisn.com
Telephone:
+44 20 8547 3528
Business Hours:
9:00 AM – 5:00 PM
Monday to Friday, UK time
We aim to respond to customer enquiries as soon as reasonably possible.
Our Lighting Collection
Fnaisn specialises in lighting designed for modern residential interiors.
Our current product categories include:
Wall Lights
Explore practical and stylish wall lighting designed to add focused illumination and atmosphere to bedrooms, living rooms, hallways, dining areas and other interior spaces.
Bathroom Vanity Lighting
Our bathroom vanity lighting collection is designed to provide practical illumination around bathroom mirrors and vanity areas.
Before installation, always check the product specifications, including the applicable IP rating and installation requirements, to ensure the product is suitable for the intended location.
Product Enquiries
If you have questions about a Fnaisn lighting product, please contact us.
Our team can assist with information about:
- Product dimensions
- Materials and finishes
- Bulb requirements
- LED specifications
- Maximum wattage
- Dimming compatibility
- IP ratings
- Bathroom suitability
- Installation information
- Product care and maintenance
Please include the product name or product link when contacting us so that we can assist you more efficiently.
Order & Delivery Support
If you have already placed an order, please include your order number when contacting us.
We can assist with enquiries relating to:
- Order status
- Delivery information
- Delivery addresses
- Missing items
- Incorrect products
- Damaged products
- Faulty lighting products
- Returns
- Refunds
If your lighting product arrives damaged, please do not install or operate it. Contact us and, where possible, provide photographs of the product and its packaging.
Installation & Electrical Support
Some Fnaisn lighting products require electrical installation.
For fixed electrical products such as Wall Lights and Bathroom Vanity Lighting, we recommend installation by a qualified electrician or suitably competent professional.
Before installation, please carefully read the product instructions and specifications.
Do not modify, rewire or alter the electrical components of a lighting product yourself.
For bathroom lighting, please check the product's IP rating and intended installation location before installation.
If you are unsure whether a product is suitable for a particular location, we recommend consulting a qualified electrician.
Returns & Refunds
If you need to return a Fnaisn lighting product or request a refund, please contact our customer service team.
For detailed information about cancellations, returns, faulty products and refunds, please refer to our Returns & Refunds Policy.
When contacting us about a return, please provide:
- Order number
- Product name
- Reason for contacting us
- Photographs, where relevant
This will help us review your request efficiently.
Payment Methods
Fnaisn currently accepts the following payment methods:
VISA
Mastercard
These are currently the only payment methods available through our website.
All prices displayed on our UK website are in GBP (£).
Please do not send complete payment card numbers or security codes by email or telephone.
Contact Information
Fnaisn
Registered Office (Online Orders Only - No Retail Showroom)
Address:
384 Streatham High Rd
London SW16 6HP
United Kingdom
Telephone:
+44 20 8547 3528
Email:
service@fnaisn.com
Business Hours:
9:00 AM – 5:00 PM
Monday to Friday, UK time
Website:
fnaisn.com
Website Hosting & E-Commerce Platform
For transparency, our website is hosted and operated using the following e-commerce platform and hosting service provider:
Hosting Provider Name:
SHOPLINE HOLDINGS LIMITED
Registered Address:
21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
Telephone:
+852-81207281
Email:
support@shopline.com
E-commerce Platform Provider:
Shopline
Before You Contact Us
To help us respond to your enquiry as quickly as possible, please provide relevant information such as:
- Your full name
- Order number, if applicable
- Product name
- Email address used for your order
- Description of your enquiry
- Photographs or video, where relevant
For safety and security, please never send your full card number, CVV or other payment security information by email or telephone.
Fnaisn
Light. Design. Atmosphere.
Wall Lights · Bathroom Vanity Lighting
384 Streatham High Rd, London SW16 6HP, United Kingdom
Telephone: +44 20 8547 3528
Email: service@fnaisn.com
Business Hours: 9:00 AM – 5:00 PM, Monday to Friday, UK time
Payment: VISA · Mastercard