Delivery & Shipping Policy

Last Updated: 12 August 2026

At Barking Road Furniture, we offer delivery across the United Kingdom on eligible furniture orders placed through our website. Our goal is to provide clear and transparent shipping information so you can make an informed purchase decision.

1. Delivery Areas

We currently offer delivery to addresses throughout the United Kingdom mainland.

We deliver to:

• England (including the Scottish Borders)

• Wales

• Scotland (excluding the Highlands and Islands)

Please note: We do not currently deliver to:

• Northern Ireland

• The Channel Islands

• The Isle of Man

• Scottish Highlands and Islands

• UK offshore islands

Important: Under UK advertising regulations, if we state delivery to "the UK," customers are entitled to assume this covers the whole UK, including all islands and the Scottish Highlands, unless we clearly state otherwise . This is why we specify our exact delivery areas above.

Please make sure that your delivery address is complete and accurate when placing your order, and inform us of any access restrictions (e.g., narrow staircases, limited parking) before delivery.

2. Delivery Cost

• UK delivery is free for all eligible orders delivered within our specified delivery areas.

• We do not charge an additional standard delivery fee.

Important: Under UK law, if there is no option for free collection, the displayed price of goods must include the delivery cost . Since we offer free delivery universally within our service area, our product prices reflect the total cost.

If you are located outside our standard delivery areas, please contact us before placing an order to discuss potential delivery options and associated costs.

3. Order Processing Time

All furniture orders are carefully prepared and processed within 1 to 2 business days (Monday to Friday, excluding UK public holidays).

• Order Cut-off Time: Orders placed before 2:00 PM (London time) on a business day will be processed and dispatched the same day.

• Orders placed after the cut-off time will be processed on the next business day.

4. Delivery Time

Standard delivery timeframe: 7–15 days

This is an estimated delivery timeframe and may vary depending on:

• Product availability

• Order size

• Delivery location

• Courier capacity

• Seasonal peaks and public holidays

Once your order is confirmed, we will arrange delivery and provide you with a more specific timeframe.

Legal compliance: Under UK law, goods must be delivered without undue delay and, unless otherwise agreed, within 30 days of the day after the order was placed . Our 7–15 day estimate is well within this legal requirement.

5. Delivery Confirmation

Once your order has been processed and delivery arrangements have been made, we will contact you using the details provided with your order. This will include:

• A confirmation of your scheduled delivery date

• Contact information for the delivery team

Please ensure that your telephone number and email address are correct.

6. Large Item Delivery (Furniture-Specific)

For larger furniture items, we use specialist delivery services :

• Two-person delivery team for safe handling of bulky items

• You will receive an estimated time slot and the driver will contact you before arrival

• The driver will deliver to your doorstep or to the room of your choice (subject to access)

• Furniture assembly is not included with our standard delivery service 

Important: Please inspect your furniture upon delivery. If any issues are found, note them on the delivery receipt and contact us immediately.

7. Access and Delivery Requirements

Before placing an order, customers should ensure the furniture can be safely delivered to the property.

Please check the following:

• Doorways and hallways

• Staircases and stairwells

• Lifts (size and weight capacity)

• Corridors and turning spaces

• Parking and access for a large delivery vehicle

• Any other restrictions that may affect delivery

Customers are responsible for providing accurate delivery information and notifying us of any relevant access restrictions. Additional charges may apply if delivery fails due to access issues.

8. Failed Delivery and Returns of Large Items

• If delivery is refused or cannot be completed, a collection charge may apply.

• For large furniture items, if delivery is refused or a collection is requested within 14 days of delivery (unless faulty or misdescribed), a non-refundable collection charge may apply .

• Large furniture items cannot be returned if they have been assembled, unless faulty .

Please ensure you are available to accept delivery on the agreed date.

9. Delivery Delays

We aim to deliver orders within the stated 7–15 day timeframe. However, delivery may occasionally take longer due to circumstances outside our reasonable control, including:

• Transport disruption

• Severe weather

• Supplier delays

• Peak shipping periods

• Other unforeseen circumstances

Where a significant delay occurs, we will make reasonable efforts to keep you informed.

Legal compliance: Under UK law, if we are unable to deliver within the agreed timeframe (or within 30 days, if no timeframe was agreed), we must inform you and reimburse any sums paid .

10. Delivery Problems (Damaged or Incorrect Items)

If your order arrives damaged, incorrect, or with another significant issue, please contact us as soon as possible—ideally within 48 hours of delivery.

Please provide:

• Your order number

• Your name

• Photographs of the issue

• A description of the problem

We will review the issue and advise you on the appropriate next steps in accordance with your consumer rights.

11. Contact Us

Barking Road Furniture
317 Barking Road
London
E13 8EE
United Kingdom

Email: service@barkingroadfurniture.com
Phone: +44 20 7925 1861
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)

12. Website Hosting Information

In accordance with legal requirements, we provide the following information about our website hosting provider:

• Hosting Provider Name: SHOPLINE HOLDINGS LIMITED

• Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG

• Contact Number: +852-81207281

• Email: support@shopline.com

13. Changes to This Delivery Policy

Barking Road Furniture reserves the right to update this Delivery Policy at any time. Any changes will be posted on this page and take effect immediately upon publication. We encourage you to review this page periodically.

14. Governing Law

This Delivery Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes relating to its interpretation or execution shall be subject to the exclusive jurisdiction of the courts of England and Wales.