Delivery & Shipping Policy

Last Updated: 26 August 2026

At Fnaisn, we are committed to providing a clear, reliable and convenient delivery service for our lighting products across the United Kingdom.

This Delivery & Shipping Policy explains where we deliver, how orders are processed, estimated delivery times, and what to do if your lighting products arrive damaged or incorrect.

1. Delivery Areas

We are pleased to offer complimentary standard shipping to all addresses and regions across the entire United Kingdom, including England, Wales, Scotland, and Northern Ireland. 

Please ensure that your delivery address, postcode, and contact telephone number are accurate when placing your order to prevent any transit delays. 

For lighting products, please also make sure that someone is available to receive the parcel where required.

2. Delivery Cost

Standard UK delivery is free for eligible orders delivered within our standard delivery areas.

There is no additional standard delivery charge for eligible orders.

If additional delivery arrangements are required for an address outside our standard delivery area, please contact us before placing your order.

3. Order Processing

Orders are normally processed within 1–2 business days, Monday to Friday, excluding UK public holidays.

Orders placed before 2:00 PM London time on a business day will normally be processed on the same business day.

Orders placed after the cut-off time, or on weekends or UK public holidays, will normally be processed on the next business day.

During busy periods, product launches, promotional events or public holidays, processing may take slightly longer.

4. Delivery Time

Our standard estimated delivery timeframe is:

7–15 business days

Delivery times may vary depending on:

  • Product availability

  • Order volume

  • Delivery location

  • Courier capacity

  • Seasonal demand

  • Public holidays

  • Unforeseen transportation delays

Once your order has been dispatched, you may receive delivery information or tracking details where available.

Delivery estimates are provided in good faith and may occasionally be affected by circumstances outside our reasonable control.

Where applicable, we aim to ensure that orders are delivered within the timeframe required by applicable UK consumer law.

5. Lighting Product Delivery

Fnaisn specialises in lighting products, including:

  • Wall Lights

  • Bathroom Vanity Lighting

Our lighting products are packaged carefully to help protect shades, glass components, metal finishes, electrical components and other parts during transportation.

Depending on the product, your order may contain fragile components such as glass shades or decorative elements.

We recommend that customers:

  1. Check the outer packaging when the parcel arrives.

  2. Carefully inspect the product before installation.

  3. Keep the original packaging until you are satisfied that the product has arrived safely.

  4. Do not install or use a product that appears damaged.

6. Damaged Lighting Products

If your Fnaisn lighting product arrives damaged, please contact us as soon as reasonably possible, preferably within 48 hours of delivery.

Please provide:

  • Your order number

  • Your name

  • Photographs of the outer packaging

  • Photographs of the damaged product

  • A clear description of the issue

For safety reasons, do not install or operate a lighting product that has been damaged during delivery.

Our customer service team will review the information and advise you on the appropriate next steps in accordance with your consumer rights.

Depending on the circumstances, we may arrange a replacement, repair, refund or another appropriate solution.

7. Incorrect or Missing Items

If you receive an incorrect product, an incorrect quantity, or an item is missing from your order, please contact us as soon as possible.

Please provide your order number and photographs of the items received where appropriate.

We will investigate the issue and work with you to provide an appropriate solution.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please check carefully:

  • Full name

  • House or building number

  • Street name

  • Town or city

  • Postcode

  • Contact telephone number

If an order cannot be delivered because the address provided is incomplete or incorrect, delivery may be delayed.

Please contact us as soon as possible if you need to update your delivery address after placing an order. We cannot guarantee that address changes can be made after an order has been dispatched.

9. Delivery Delays

While we aim to meet the estimated delivery timeframe, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

  • Severe weather

  • Courier disruptions

  • Transportation delays

  • Supplier or stock delays

  • High-volume shopping periods

  • Public holidays

  • Other unforeseen circumstances

If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

If an order cannot be delivered within the legally applicable timeframe, your rights under UK consumer law will apply.

10. Delivery Inspection

Because some Fnaisn products contain glass, metal finishes, electrical components or other delicate parts, we strongly recommend inspecting your lighting products before installation.

Please check:

  • Lampshades and glass components

  • Metal frames and finishes

  • Mounting components

  • Electrical components

  • Cables and connectors

  • Any other visible parts of the product

If you identify any damage or defect, please contact us before attempting installation.

11. Installation & Electrical Safety

Fnaisn lighting products may contain electrical components and should be installed safely and appropriately.

Unless expressly stated otherwise on the product page, installation is not included with standard delivery.

We recommend that electrical lighting products are installed by a qualified electrician or suitably competent professional, in accordance with applicable UK electrical safety requirements.

Please follow the installation instructions supplied with your product.

Do not attempt to install or modify electrical components if you are not suitably qualified or competent to do so.

12. Payment Methods

Fnaisn currently accepts payment by:

  • Visa

  • Mastercard

We do not currently accept other payment methods through our website.

All applicable prices are displayed in GBP (£).

Payment must be successfully authorised before an order can be processed.

13. Contact Us

If you have any questions about delivery, shipping or your Fnaisn lighting order, please contact us:

Fnaisn

Telephone:
+44 20 8547 3528

Email:
service@fnaisn.com

Business Hours:
9:00 AM – 5:00 PM
Monday to Friday, UK time

Website:
fnaisn.com

14. Website Hosting Information

In accordance with applicable requirements, we provide the following information about our website hosting provider:

Hosting Provider Name:
SHOPLINE HOLDINGS LIMITED

Registered Address:
21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG

Contact Number:
+852-81207281

Email:
support@shopline.com

15. Changes to This Delivery Policy

Fnaisn reserves the right to update or amend this Delivery & Shipping Policy from time to time.

Any changes will be published on this page and will take effect from the date of publication.

We recommend checking this page periodically for the latest information.

16. Governing Law

This Delivery & Shipping Policy is governed by and construed in accordance with the laws of England and Wales.

Any disputes relating to this policy shall be subject to the applicable jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that may apply.

Fnaisn

Lighting designed to transform your space.

Wall Lights · Bathroom Vanity Lighting

+44 20 8547 3528
service@fnaisn.com