Terms and Conditions of Sale

Last Updated: 26 August 2026

These Terms and Conditions of Sale ("Terms") apply to purchases made through fnaisn.com ("the Site").

The Site is operated under the Fnaisn brand and provides lighting products to customers in the United Kingdom, including:

  • Wall Lights

  • Bathroom Vanity Lighting

Please read these Terms carefully before placing an order.

By placing an order through the Site, you agree to these Terms.

Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.

1. About Fnaisn

Brand:
Fnaisn

Website:
fnaisn.com

Telephone:
+44 20 8547 3528

Email:
service@fnaisn.com

Business Hours:
9:00 AM – 5:00 PM
Monday to Friday, UK time

Fnaisn operates an online retail website specialising in lighting products for residential interiors.

Our current product categories include:

  • Wall Lights

  • Bathroom Vanity Lighting

2. Application of These Terms

These Terms apply to all purchases made through the Site by consumers in the United Kingdom.

Before completing an order, you will have the opportunity to review the details of your purchase and correct any errors.

By submitting an order, you confirm that the information you have provided is accurate and complete.

These Terms should be read together with our other applicable policies, including:

  • Delivery & Shipping Policy

  • Returns & Refunds Policy

  • Privacy Policy

  • Product Care & Maintenance Instructions

  • Legal Notice

If there is any conflict between these Terms and mandatory consumer rights under UK law, the mandatory consumer rights will prevail.

3. Eligibility to Purchase

The Site is intended primarily for customers in the United Kingdom.

By placing an order, you confirm that:

  • You are legally capable of entering into a binding contract;

  • The information you provide is accurate;

  • You are purchasing products for lawful purposes.

If you are purchasing on behalf of a business, additional commercial terms may apply.

4. Product Information

We make reasonable efforts to ensure that product descriptions and specifications displayed on the Site are accurate.

Product information may include:

  • Product dimensions

  • Materials

  • Colours and finishes

  • Light source information

  • Bulb type

  • Maximum wattage

  • LED information

  • Electrical specifications

  • Installation requirements

  • IP rating, where applicable

Minor variations may occur between product images displayed on a screen and the actual product, particularly in relation to colour, finish, texture and lighting appearance.

Please carefully review the individual product page before purchasing.

5. Lighting Product Specifications

Because Fnaisn sells electrical lighting products, customers should carefully check product specifications before placing an order.

This is particularly important for:

  • Electrical compatibility

  • Bulb type

  • Maximum wattage

  • Voltage requirements

  • Dimming compatibility

  • IP rating

  • Installation location

  • Mounting requirements

For bathroom lighting, customers should confirm that the product is suitable for the intended installation location before purchasing.

6. Bathroom Vanity Lighting

Bathroom Vanity Lighting may be subject to specific electrical safety and installation requirements.

The applicable product specifications, including any IP rating, should be checked before installation.

Bathroom lighting must not be installed in a location for which it is not designed or rated.

We recommend that fixed electrical lighting products are installed by a qualified electrician or suitably competent professional in accordance with applicable UK requirements.

7. Wall Lights

Wall Lights may require electrical installation and secure mounting to a wall or other suitable surface.

Before installation, customers should ensure that:

  • The product is suitable for the intended location;

  • The electrical supply is compatible;

  • The mounting surface is appropriate;

  • All required components are available;

  • Installation instructions have been read carefully.

Where electrical installation is required, we recommend using a qualified electrician or suitably competent professional.

8. Prices

All prices displayed on the UK Site are in GBP (£) unless otherwise stated.

Prices include applicable taxes where required by law.

We take reasonable care to ensure that product prices displayed on the Site are accurate.

If we discover a genuine pricing error after you place an order, we will contact you and explain the situation before proceeding where required.

You will not be required to pay an incorrect price where applicable law provides otherwise.

9. Payment Methods

Fnaisn currently accepts payment by:

  • VISA

  • Mastercard

These are currently the only payment methods available through the Site.

We do not currently accept:

  • PayPal

  • Bank transfers

  • Cheques

  • Cash

  • Other alternative payment methods

Payment must be successfully authorised before an order can be processed.

10. Payment Security

Payment transactions are processed through authorised payment service providers.

Fnaisn does not ask customers to send complete card numbers or CVV/security codes by email, telephone or other unsecured communication channels.

If a payment is declined or cannot be authorised, we may be unable to process the order.

11. Placing an Order

When you place an order through the Site, you will be asked to provide information such as:

  • Name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Payment information

Please ensure that all information is accurate before completing your purchase.

You are responsible for checking your order details before submitting the order.

12. Order Confirmation

After you place an order, we will normally send an order acknowledgement or confirmation to the email address you provided.

An order acknowledgement confirms that we have received your order request.

The contract between you and Fnaisn will be formed in accordance with the applicable ordering process and these Terms.

If we are unable to accept your order, we will notify you and, where payment has already been taken, arrange an appropriate refund.

13. When We May Decline an Order

We reserve the right to decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable;

  • There is a genuine pricing or product information error;

  • Payment cannot be authorised;

  • We reasonably suspect fraudulent activity;

  • The delivery address is outside our service area;

  • The order contains inaccurate or incomplete information;

  • Technical problems prevent us from processing the order.

Where payment has already been taken for an order that we cancel, we will arrange an appropriate refund.

14. Product Availability

We make reasonable efforts to keep product availability information on the Site accurate.

However, availability may change without notice.

If a product becomes unavailable after you place an order, we will contact you where appropriate and provide an appropriate solution, including a refund where required.

15. Delivery

Fnaisn currently offers delivery to eligible addresses within the UK mainland.

Our standard estimated delivery timeframe is:

7–15 business days

Orders are normally processed within:

1–2 business days

Delivery times may vary due to:

  • Product availability

  • Courier capacity

  • Seasonal demand

  • Public holidays

  • Weather

  • Transportation disruption

  • Other circumstances outside our reasonable control

For more information, please refer to our Delivery & Shipping Policy.

16. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check:

  • Full name

  • House or building number

  • Street

  • Town or city

  • Postcode

  • Telephone number

If an address is incomplete or incorrect, delivery may be delayed.

Please contact us as soon as possible if you need to change your delivery address.

We cannot guarantee that an address can be changed after an order has been dispatched.

17. Inspecting Your Lighting Product

When your order arrives, we recommend checking the product before installation.

Please inspect:

  • Glass shades

  • Metal finishes

  • Cables

  • Electrical components

  • Mounting brackets

  • Screws and fittings

  • Other included accessories

If a product appears damaged, do not install or operate it.

Please contact us and provide photographs of the product and packaging.

18. Installation

Some Fnaisn lighting products require electrical installation.

Unless expressly stated otherwise, installation is not included with standard delivery.

We recommend that fixed electrical lighting products are installed by a qualified electrician or suitably competent professional.

Customers should follow all product-specific installation instructions.

Nothing in these Terms excludes any liability that cannot legally be excluded.

19. Electrical Safety

Customers must use lighting products in accordance with their intended purpose and product specifications.

Do not:

  • Modify wiring;

  • Remove safety components;

  • Exceed the specified wattage;

  • Use incompatible bulbs;

  • Modify electrical components;

  • Install products in unsuitable environments;

  • Operate visibly damaged products.

If you notice smoke, sparks, burning smells, abnormal overheating, exposed wiring or other signs of an electrical fault, switch off the product and stop using it.

Seek assistance from a qualified electrician where appropriate.

20. Bathroom Installation

Bathroom lighting requires particular attention to electrical safety.

Before installing Bathroom Vanity Lighting, check:

  • Product IP rating, where applicable;

  • Intended installation location;

  • Product specifications;

  • Installation instructions;

  • Applicable UK electrical requirements.

If you are unsure whether a product is suitable for your bathroom location, consult a qualified electrician.

21. Returns and Cancellation

If you purchase as a consumer online, you may have a statutory right to cancel your order within the applicable cancellation period.

You may also have statutory rights where a product is faulty, damaged, incorrectly supplied or not as described.

For full details, please refer to our Returns & Refunds Policy.

Nothing in these Terms limits your statutory rights.

22. Faulty Products

Under applicable UK consumer law, goods should generally be:

  • Of satisfactory quality;

  • Fit for purpose;

  • As described.

If a Fnaisn lighting product does not conform to the contract, you may have rights to a repair, replacement, price reduction or refund depending on the circumstances.

If you believe your product is faulty, please contact:

service@fnaisn.com

Please provide your order number and a description of the issue.

Photographs or video may be requested to help us assess the problem.

23. Damaged Products

If your lighting product is damaged during delivery, please contact us as soon as reasonably possible.

Because our products may contain fragile glass components, please keep the original packaging and take photographs of:

  • Outer packaging;

  • Inner packaging;

  • Damaged components;

  • Product labels;

  • The complete product.

Do not install or operate damaged electrical lighting.

We will review the matter and provide an appropriate remedy in accordance with applicable UK consumer law.

24. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us promptly.

Please provide:

  • Order number;

  • Product ordered;

  • Product received;

  • Photographs where appropriate.

We will investigate and provide an appropriate solution.

25. Refunds

Where you are entitled to a refund, refunds will generally be made using the original payment method.

Fnaisn currently accepts:

VISA
Mastercard

Refund timing will depend on the reason for the refund and applicable UK law.

For detailed information, please refer to our Returns & Refunds Policy.

26. Product Care

Customers should follow the care and maintenance instructions supplied with their Fnaisn lighting products.

General recommendations include:

  • Switch off the light before cleaning;

  • Allow the product to cool;

  • Use a soft microfibre cloth;

  • Keep electrical components dry;

  • Avoid abrasive cleaners;

  • Avoid spraying cleaning products directly onto electrical components.

For detailed information, please refer to our Product Care & Maintenance Instructions.

27. Intellectual Property

All content on the Site, including:

  • Fnaisn trademarks;

  • Logos;

  • Product photographs;

  • Product descriptions;

  • Graphics;

  • Text;

  • Website design;

  • Marketing materials;

is owned by Fnaisn or used with appropriate rights or permission.

You may not reproduce, copy, distribute or commercially exploit Site content without prior written permission, except where permitted by law.

28. Website Use

You agree not to use the Site:

  • For unlawful purposes;

  • To commit fraud;

  • To interfere with website security;

  • To introduce viruses or malicious code;

  • To gain unauthorised access to systems;

  • To copy or exploit website content without permission.

We reserve the right to restrict access where reasonably necessary to protect the Site, our business or our customers.

29. Privacy

Your personal information will be handled in accordance with our Privacy Policy.

We may process information necessary to:

  • Process your order;

  • Arrange delivery;

  • Process payments;

  • Provide customer support;

  • Handle returns;

  • Prevent fraud;

  • Comply with legal obligations.

For more information, please see our Privacy Policy.

30. Cookies

The Site may use cookies and similar technologies for purposes including:

  • Essential website functionality;

  • Shopping cart functionality;

  • Security;

  • Analytics;

  • Website performance;

  • Preferences;

  • Marketing where applicable.

Where required by law, appropriate consent will be requested for non-essential cookies.

31. Third-Party Services

Fnaisn may use third-party service providers to operate the Site and provide services, including:

  • Payment processing;

  • Website hosting;

  • E-commerce infrastructure;

  • Delivery;

  • Customer support;

  • Analytics;

  • Security.

Third-party services may be subject to their own terms and privacy policies.

32. Website Hosting Information

For transparency, our website hosting and e-commerce platform information is:

Hosting Provider Name:
SHOPLINE HOLDINGS LIMITED

Registered Address:
21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG

Telephone:
+852-81207281

Email:
support@shopline.com

E-commerce Platform Provider:
Shopline

33. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to applicable law, Fnaisn will not be responsible for losses that:

  • Were not reasonably foreseeable;

  • Are not directly caused by our breach;

  • Result from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory consumer rights.

34. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including:

  • Severe weather;

  • Natural disasters;

  • Transportation disruption;

  • Courier disruption;

  • Government action;

  • Cyber incidents;

  • Power failures;

  • Strikes;

  • Other unforeseen events.

Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

35. Changes to These Terms

Fnaisn may update these Terms from time to time.

The latest version will be published on this page.

Changes will not affect rights that have already arisen under an order unless permitted by applicable law.

36. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections applicable under UK law.

If you are a consumer, you will continue to benefit from any mandatory protections provided by the law applicable to your circumstances.

37. Contact Us

If you have any questions about these Terms, your order or our lighting products, please contact us:

Fnaisn

Telephone:
+44 20 8547 3528

Email:
service@fnaisn.com

Business Hours:
9:00 AM – 5:00 PM
Monday to Friday, UK time

Website:
fnaisn.com

Fnaisn

Light. Design. Atmosphere.

Wall Lights · Bathroom Vanity Lighting

Telephone: +44 20 8547 3528
Email: service@fnaisn.com

Business Hours: 9:00 AM – 5:00 PM, Monday to Friday, UK time

Payment: VISA · Mastercard