Frequently Asked Questions

Last Updated: 26 August 2026

Welcome to Fnaisn.

Here you will find answers to some of the most frequently asked questions about our lighting products, ordering, delivery, installation, payment and customer service.

Fnaisn specialises in thoughtfully designed lighting for modern homes in the United Kingdom, including Wall Lights and Bathroom Vanity Lighting.

1. What products does Fnaisn sell?

Fnaisn specialises in lighting products for residential interiors.

Our current product categories include:

  • Wall Lights

  • Bathroom Vanity Lighting

Our collection is designed to combine practical illumination with modern, timeless design.

Please check each individual product page for detailed specifications, dimensions, materials, bulb requirements and installation information.

2. Where does Fnaisn deliver?

We are pleased to offer complimentary standard shipping to all addresses and regions across the entire United Kingdom, including England, Wales, Scotland, and Northern Ireland. 

Please ensure that your delivery address, postcode, and contact telephone number are accurate when placing your order to prevent any transit delays. 

For lighting products, please also make sure that someone is available to receive the parcel where required.

3. How long does delivery take?

Orders are normally processed within 1–2 business days.

Our estimated standard delivery timeframe is:

7–15 business days

Delivery times may vary depending on product availability, delivery location, courier capacity, seasonal demand and other circumstances outside our reasonable control.

For more information, please see our Delivery & Shipping Policy.

4. How much does delivery cost

Standard UK delivery is completely free for all orders. We are pleased to provide complimentary standard shipping to all addresses and regions across the entire United Kingdom, with no hidden fees or extra charges at checkout.

5. Can I track my order?

Where tracking is available, delivery or tracking information may be provided after your order has been dispatched.

If you have not received your order within the expected delivery timeframe, please contact us with your order number.

6. What should I do if my lighting arrives damaged?

Please inspect your parcel and lighting product carefully when it arrives.

If your product is damaged:

  1. Do not install or operate the product.

  2. Take photographs of the packaging and damaged product.

  3. Keep the original packaging.

  4. Contact us as soon as reasonably possible.

  5. Provide your order number and photographs.

We will review the issue and advise you on the appropriate next steps in accordance with applicable UK consumer law and our relevant policies.

7. Can I install a Fnaisn light myself?

Some lighting products may require electrical installation.

For fixed electrical lighting products such as Wall Lights and Bathroom Vanity Lighting, we strongly recommend installation by a qualified electrician or suitably competent professional.

Always read the installation instructions before installation.

Do not attempt electrical installation or modification if you are not appropriately qualified or competent to do so.

8. Are Fnaisn lights suitable for bathrooms?

Some of our products are specifically designed for bathroom applications and are listed under our Bathroom Vanity Lighting category.

However, bathroom environments have specific electrical safety requirements.

Before purchasing or installing a bathroom light, always check:

  • The product's IP rating, where applicable

  • Installation location requirements

  • Product specifications

  • Installation instructions

  • Applicable UK electrical safety requirements

A product should never be installed in a location for which it is not specifically designed or rated.

9. What is an IP rating?

An IP (Ingress Protection) rating indicates the level of protection provided by an electrical product against the ingress of solids and liquids.

For bathroom lighting, the appropriate IP rating depends on the installation location and the conditions of the area.

Please check the individual product specification before installation.

If you are unsure whether a particular light is suitable for your bathroom location, we recommend consulting a qualified electrician.

10. What type of bulb do I need?

Bulb requirements vary by lighting product.

The relevant product page should specify information such as:

  • Bulb type

  • Lamp base

  • Maximum wattage

  • Number of bulbs

  • Recommended light source

  • Whether the product uses an integrated LED

Always use a compatible light source and do not exceed the maximum wattage specified for the product.

11. Can I use LED bulbs?

Where compatible with the product specification, LED bulbs can be used.

Please check the product page and installation instructions to confirm compatibility before purchasing or installing a bulb.

If the product has an integrated LED light source, do not attempt to replace or modify the LED module unless the product instructions specifically allow it.

12. Can I use a dimmer with Fnaisn lights?

Dimmer compatibility varies by product and light source.

Please check the individual product specification before connecting a lighting product to a dimming system.

If you are unsure whether a product is compatible with your existing dimmer, consult a qualified electrician.

13. How should I clean my Fnaisn lighting?

Always switch off and disconnect the light before cleaning and allow bulbs or fixtures to cool completely.

For general cleaning:

  • Use a soft, clean microfibre cloth.

  • Remove dust gently.

  • Use a slightly damp cloth for suitable metal surfaces.

  • Use an appropriate glass cleaner for glass components.

  • Dry surfaces thoroughly after cleaning.

Never spray cleaning products directly onto electrical components.

Avoid abrasive cleaners, steel wool, harsh chemicals and scouring pads.

For detailed instructions, please refer to our Product Care & Maintenance Instructions.

14. What should I do if my light starts flickering?

Flickering may be caused by a bulb, dimmer, electrical connection or another electrical issue.

If your Fnaisn light begins to flicker:

  1. Switch the light off.

  2. Check whether the bulb is compatible, if applicable.

  3. Check the product instructions.

  4. Do not continue using the product if the issue persists.

If the problem continues, we recommend consulting a qualified electrician.

15. What should I do if my light becomes unusually hot?

Some lighting products naturally generate heat during operation.

However, if you notice unusual heat, burning smells, smoke, melting, abnormal discolouration or other signs of a potential electrical problem:

Switch the light off immediately and stop using it.

If it is safe to do so, disconnect the power supply and seek assistance from a qualified electrician.

16. Can I modify or rewire a Fnaisn light?

No.

Customers should not modify, rewire or alter the electrical components of a Fnaisn lighting product unless specifically authorised by the manufacturer and carried out by an appropriately qualified professional.

Do not:

  • Modify wiring

  • Remove safety components

  • Change electrical components

  • Exceed the specified wattage

  • Use incompatible parts

Unauthorised modifications may create safety risks and may affect applicable warranties or guarantees.

17. What payment methods do you accept?

Fnaisn currently accepts:

  • VISA

  • Mastercard

These are currently the only payment methods available through our website.

We do not currently accept PayPal, bank transfers, cheques or cash.

All UK prices are displayed in GBP (£).

18. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at:

service@fnaisn.com

We will try to accommodate your request where the order has not yet been processed or dispatched.

If your order has already been dispatched, cancellation may need to be handled in accordance with our Returns & Refunds Policy and applicable UK consumer rights.

Nothing in our policies limits any statutory rights you may have under UK law.

19. Can I return a lighting product?

Depending on the circumstances, you may have a legal right to cancel or return an online purchase under applicable UK consumer law.

Products must be handled appropriately and, where possible, returned in their original packaging.

For detailed information regarding returns, refunds and cancellations, please refer to our Returns & Refunds Policy.

20. What if my product develops a fault?

If your Fnaisn lighting product develops a fault, please contact us with:

  • Your order number

  • Product name

  • Description of the issue

  • Photographs or video where helpful

  • Your contact details

We will review the issue and advise you on the appropriate next steps.

Your statutory rights under applicable UK consumer law are not affected.

21. What if I receive the wrong product?

If you receive an incorrect product or quantity, please contact us as soon as possible.

Please provide:

  • Order number

  • Product received

  • Product ordered

  • Photographs where appropriate

We will investigate the issue and arrange an appropriate solution.

22. What if an item is missing from my order?

If an item appears to be missing, please check the packaging carefully before contacting us.

If the item is still missing, contact us with your order number and details of the missing product.

Our customer service team will investigate and assist you.

23. Are Fnaisn products covered by a warranty?

Warranty or guarantee information may vary by product.

Please check the relevant product page and documentation supplied with your order.

Nothing in any warranty or guarantee provided by Fnaisn affects your statutory consumer rights under applicable UK law.

24. Where is Fnaisn based?

Fnaisn is a UK-based online lighting retailer with our administrative headquarters located in London, United Kingdom. Please note that our registered office operates strictly for administrative and mail processing purposes only. We operate as a pure-play e-commerce store and do not maintain a physical retail showroom or walk-in customer service hub at this location. All orders are processed and completed exclusively through fnaisn.com.

25. How can I contact Fnaisn?

You can contact our customer service team using the details below:

Fnaisn

Telephone:
+44 20 8547 3528

Email:
service@fnaisn.com

Business Hours:
9:00 AM – 5:00 PM
Monday to Friday, UK time

Website:
fnaisn.com

26. Who hosts the Fnaisn website?

Our website is hosted and operated using the following e-commerce platform and hosting service provider:

Hosting Provider Name:
SHOPLINE HOLDINGS LIMITED

Registered Address:
21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG

Telephone:
+852-81207281

Email:
support@shopline.com

E-commerce Platform Provider:
Shopline

27. Where can I find more information?

For more detailed information, please refer to the relevant Fnaisn policy or information page:

  • Delivery & Shipping Policy

  • Returns & Refunds Policy

  • Product Care & Maintenance Instructions

  • Privacy Policy

  • Cookie Policy

  • Legal Notice

  • Terms & Conditions

If you cannot find the information you need, please contact our customer service team.

Fnaisn

Light. Design. Atmosphere.

Wall Lights · Bathroom Vanity Lighting

Telephone: +44 20 8547 3528
Email: service@fnaisn.com

Business Hours: 9:00 AM – 5:00 PM, Monday to Friday, UK time

Payment: VISA · Mastercard