Product Care & Help Guide

Last Updated: 26 August 2026

At Fnaisn, we want your lighting to remain safe, functional and beautiful for as long as possible.

This Product Care & Help Guide provides practical information for caring for and using your Fnaisn lighting products, including:

  • Wall Lights
  • Bathroom Vanity Lighting

Always read the product-specific instructions supplied with your lighting before installation or use.

If the instructions supplied with your product differ from the general guidance below, always follow the product-specific instructions.

1. Important Safety Information

Fnaisn lighting products may contain electrical components and should always be handled responsibly.

Before installing, cleaning or maintaining a lighting product:

  • Switch off the electrical supply.
  • Allow bulbs and the fitting to cool completely.
  • Read the product installation instructions.
  • Check the product specifications.
  • Make sure the correct bulb or light source is being used.
  • Do not operate visibly damaged products.

For fixed electrical lighting, we recommend installation by a qualified electrician or suitably competent professional.

Do not attempt electrical work if you are not appropriately qualified or competent to do so.

2. Wall Lights

Fnaisn Wall Lights are designed to provide practical and decorative illumination throughout the home.

They may be suitable for areas such as:

  • Living rooms
  • Bedrooms
  • Hallways
  • Dining areas
  • Home offices
  • Entryways

Before installation, check:

  • Product dimensions
  • Mounting requirements
  • Electrical specifications
  • Bulb compatibility
  • Maximum wattage
  • Dimming compatibility, where applicable
  • Installation instructions

Make sure the wall and mounting surface are suitable for securely supporting the product.

3. Bathroom Vanity Lighting

Bathroom Vanity Lighting requires additional care because bathrooms can contain moisture and water.

Before installation, carefully check the product's:

  • IP rating
  • Intended installation location
  • Electrical specifications
  • Installation instructions

Only install a product in a bathroom location where its specifications and IP rating make it suitable.

If you are unsure whether a particular lighting product is suitable for your bathroom installation location, consult a qualified electrician.

Never install a lighting product in an unsuitable wet area.

4. Understanding IP Ratings

An IP (Ingress Protection) rating indicates the level of protection provided by an electrical product against the ingress of solids and liquids.

The appropriate IP rating for bathroom lighting depends on the installation location and surrounding conditions.

Always check the individual product specification before installation.

Do not assume that every bathroom light is suitable for every bathroom location.

5. Bulb & Light Source Care

Where a Fnaisn product uses a replaceable bulb, always use a compatible light source.

Check the product specifications for:

  • Bulb type
  • Lamp base
  • Maximum wattage
  • Number of bulbs
  • Voltage requirements
  • Dimming compatibility

Never exceed the maximum wattage specified for the product.

If the product uses an integrated LED light source, do not attempt to remove, replace or modify the LED module unless the product instructions specifically allow this.

6. Using LED Bulbs

LED bulbs can provide efficient and long-lasting illumination when they are compatible with the lighting fitting.

Before using an LED bulb, check:

  • Bulb fitting/base
  • Wattage
  • Physical dimensions
  • Voltage
  • Dimming compatibility, if applicable

An LED bulb must still be suitable for the particular lighting fitting.

7. Dimming

Not all Fnaisn lighting products or bulbs are suitable for dimming.

If you intend to use a dimmer:

  1. Check the product specifications.
  2. Check the bulb or LED specifications.
  3. Confirm that the dimmer is compatible.
  4. If necessary, consult a qualified electrician.

Using incompatible components may cause flickering, poor performance or other electrical issues.

8. Cleaning Your Lighting

Regular cleaning can help maintain the appearance and performance of your Fnaisn lighting.

Before cleaning:

Switch off the light and disconnect the electrical supply where appropriate.

Allow the product to cool completely.

Recommended Cleaning Method

Use:

  • A soft microfibre cloth
  • A clean, dry cloth
  • A slightly damp cloth for suitable surfaces

For glass components, use a suitable glass-cleaning method and ensure the surface is completely dry afterwards.

9. What Not to Use for Cleaning

Do not use:

  • Abrasive cleaners
  • Steel wool
  • Scouring pads
  • Harsh chemicals
  • Strong solvents
  • Bleach
  • Corrosive cleaning products

Do not spray cleaning products directly onto the lighting fitting or electrical components.

Moisture should not be allowed to enter electrical components.

10. Cleaning Glass Shades

Some Fnaisn lighting products may include glass shades or decorative glass components.

Handle glass carefully.

When cleaning:

  1. Switch off the light.
  2. Allow the glass to cool.
  3. Support the glass securely.
  4. Use a soft cloth.
  5. Clean gently.
  6. Dry thoroughly before reinstallation.

Do not use a glass component if it is cracked, chipped or otherwise damaged.

11. Cleaning Metal Finishes

For metal lighting surfaces, use a soft, clean microfibre cloth.

For light surface marks, a slightly damp cloth may be used where appropriate.

Avoid abrasive products that may damage:

  • Painted finishes
  • Brushed finishes
  • Polished finishes
  • Plated surfaces
  • Decorative coatings

Always dry the surface after cleaning.

12. Preventing Damage

To keep your Fnaisn lighting in good condition:

  • Do not hang objects from the fitting.
  • Do not place excessive weight on the product.
  • Do not modify the structure.
  • Do not alter electrical wiring.
  • Do not exceed the specified wattage.
  • Do not use incompatible accessories.
  • Keep unsuitable moisture away from electrical components.
  • Avoid impacts and excessive vibration.

13. Signs of an Electrical Problem

Stop using the lighting product immediately if you notice:

  • Smoke
  • Sparks
  • Burning smells
  • Melting
  • Exposed wiring
  • Damaged cables
  • Abnormal overheating
  • Repeated flickering
  • Unusual buzzing
  • Electrical arcing
  • Other unusual behaviour

If it is safe to do so, switch off the electrical supply.

Do not attempt to repair the electrical components yourself.

Seek assistance from a qualified electrician where appropriate.

14. What to Do If the Light Is Flickering

If your light starts flickering:

  1. Switch the light off.
  2. Check whether the bulb is compatible, if applicable.
  3. Check the product instructions.
  4. Check whether a dimmer is being used.
  5. Confirm that the bulb and dimmer are compatible.
  6. If the problem continues, stop using the product.

If you are unsure about the electrical installation, contact a qualified electrician.

15. What to Do If the Light Does Not Turn On

If your lighting product does not illuminate:

For Replaceable Bulbs

Check:

  • The bulb is correctly installed.
  • The bulb is compatible.
  • The bulb has not failed.
  • The maximum wattage has not been exceeded.

For Integrated LED Products

Check:

  • The electrical supply.
  • The wall switch.
  • Any relevant installation instructions.

Do not dismantle electrical components yourself.

If the problem continues, contact us or consult a qualified electrician.

16. Overheating

Some lighting products naturally become warm during operation.

However, unusual overheating should not be ignored.

Stop using the product if you notice:

  • Excessive heat;
  • Burning smells;
  • Discolouration;
  • Melting;
  • Smoke;
  • Damaged components.

Switch off the power where it is safe to do so and seek professional assistance.

17. Installation & Maintenance

Lighting installation should always be carried out in accordance with the product instructions and applicable UK requirements.

For fixed electrical lighting products, we recommend installation by a qualified electrician or suitably competent professional.

Do not:

  • Rewire the product;
  • Modify the electrical components;
  • Remove safety components;
  • Alter the fitting;
  • Exceed specified electrical ratings.

Unauthorised modifications may create safety risks and may affect applicable warranties or guarantees.

18. Bathroom Lighting Maintenance

Bathroom lighting should receive particular attention because of exposure to moisture.

Regularly check for:

  • Cracked glass;
  • Damaged seals;
  • Loose components;
  • Signs of corrosion;
  • Damaged cables;
  • Moisture entering the fitting;
  • Other visible damage.

If you notice damage or moisture inside an electrical fitting, stop using it and seek assistance from a qualified electrician.

19. Seasonal & Long-Term Care

If a lighting product will not be used for an extended period:

  • Switch off the electrical supply where appropriate.
  • Keep the product clean and dry.
  • Avoid exposing it to unsuitable moisture.
  • Protect glass components from impact.
  • Do not store electrical products in unsuitable conditions.

Before using the product again, inspect it for visible damage.

20. Replacement Bulbs & Components

If a replacement bulb or component is required, make sure it is compatible with the original product specifications.

Do not install components that:

  • Exceed the specified rating;
  • Have incompatible electrical specifications;
  • Do not fit securely;
  • Are not intended for the product.

If you are unsure which replacement component is suitable, contact Fnaisn before purchasing or installing it.

21. Product Damage

Do not use a Fnaisn lighting product if it has:

  • Cracked glass;
  • Exposed wiring;
  • Damaged insulation;
  • Broken electrical components;
  • Loose electrical connections;
  • Severe corrosion;
  • Other visible safety damage.

Contact us if your product arrives damaged or develops a fault.

Please provide your order number and photographs where possible.

22. Product Warranty & Consumer Rights

If your Fnaisn lighting product develops a fault, you may have rights under applicable UK consumer law.

Depending on the circumstances, you may be entitled to:

  • A repair;
  • A replacement;
  • A price reduction;
  • A refund.

Nothing in this Product Care & Help Guide limits your statutory rights.

For more information about faulty products and returns, please see our Returns & Refunds Policy.

23. Damaged During Delivery

If your lighting product arrives damaged:

Do not install or operate the product.

Please:

  1. Keep the original packaging.
  2. Photograph the external packaging.
  3. Photograph the internal packaging.
  4. Photograph the damaged product.
  5. Contact Fnaisn as soon as reasonably possible.

Our team will review the issue and advise you on the next steps.

24. Need Help With Your Fnaisn Product?

If you cannot find the information you need in this guide, please contact our customer service team.

Email:
service@fnaisn.com

Telephone:
+44 20 8547 3528

Please include:

  • Your name
  • Order number
  • Product name
  • Description of the issue
  • Photographs or video where relevant

Providing these details can help us respond more efficiently.

 

25. Contact Information

Fnaisn

Telephone:
+44 20 8547 3528

Email:
service@fnaisn.com

Business Hours:
9:00 AM – 5:00 PM
Monday to Friday, UK time

Website:
fnaisn.com

26. Website Hosting & E-Commerce Platform

For transparency, our website is hosted and operated using the following e-commerce platform and hosting service provider:

Hosting Provider Name:
SHOPLINE HOLDINGS LIMITED

Registered Address:
21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG

Telephone:
+852-81207281

Email:
support@shopline.com

E-commerce Platform Provider:
Shopline

Fnaisn

Light. Design. Atmosphere.

Wall Lights · Bathroom Vanity Lighting

Telephone: +44 20 8547 3528
Email: service@fnaisn.com

Business Hours: 9:00 AM – 5:00 PM, Monday to Friday, UK time

Payment: VISA · Mastercard