Product Care & Help Guide
Last Updated: 24 August 2026
Thank you for choosing Barking Road Furniture (barkingroadfurniture.com)! We offer a range of brand new furniture including Living Room Furniture, Kitchen Furniture, Outdoor & Patio Furniture, Lighting, Baby & Kids Furniture, Patio Dining Chairs, and Accent Stools. This guide will help you care for your furniture to ensure it remains beautiful and functional for years to come. We recommend reviewing these tips upon receiving your furniture.
1. Upon Receiving Your Furniture
When your furniture arrives, please follow these steps:
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Inspect Immediately: Carefully inspect the packaging and the item for any damage that may have occurred during transit. If you notice any damage, note it on the delivery receipt and contact us within 48 hours.
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Unpack Carefully: Remove all packaging materials carefully to avoid scratching or damaging the furniture.
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Assemble Correctly: If assembly is required, please follow the instructions provided. We recommend assembling the item in the room where it will be used to avoid moving it later.
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Position with Care: Once assembled, place the furniture in its desired location. For larger items, use appropriate lifting equipment or ask for assistance to prevent injury or damage.
2. Daily Care & Maintenance
Regular care will help maintain the appearance and longevity of your furniture:
| Furniture Type | Daily Care Tips |
|---|---|
| Living Room Furniture (Sofas, Chairs) | Vacuum regularly using a soft brush attachment to remove dust and debris. Rotate cushions periodically to ensure even wear. Blot spills immediately with a clean, dry cloth—do not rub. For fabric upholstery, use a specialist fabric cleaner; for leather, use a damp cloth and mild soap. |
| Kitchen Furniture (Tables, Chairs) | Wipe down surfaces daily with a soft, damp cloth and mild detergent. Avoid abrasive cleaners or scouring pads that can damage the finish. Use coasters, placemats, and trivets to protect surfaces from heat, moisture, and scratches. Clean up spills immediately to prevent staining. |
| Outdoor & Patio Furniture | Clean regularly with mild soap and water. Rinse thoroughly and allow to dry completely. For metal furniture, check for rust and treat promptly. For wood, apply a protective sealant annually. Store cushions indoors when not in use to prolong their life. |
| Lighting (Lamps, Fixtures) | Dust regularly with a soft, dry cloth. For glass or metal parts, use a damp cloth and dry immediately. Ensure lamps are unplugged before cleaning. Replace bulbs with the correct wattage as specified on the product label. |
| Baby & Kids Furniture | Clean with mild, non-toxic cleaners. Avoid harsh chemicals. Regularly check for loose screws or parts and tighten as needed. Follow age and weight guidelines strictly. |
3. General Care Tips
To keep your furniture looking its best:
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Avoid Direct Sunlight: Prolonged exposure to direct sunlight can cause fading or discolouration. Position furniture away from windows or use blinds/curtains to filter light.
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Control Humidity: Extreme humidity can warp wood or cause rust. Maintain a consistent indoor humidity level (ideally between 40-60%).
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Prevent Scratches: Use felt pads under objects, and avoid dragging items across surfaces. Keep sharp objects away from furniture.
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Clean Spills Immediately: Blot (don’t rub) spills with a clean, absorbent cloth. Use appropriate cleaning products for the specific material.
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Lift, Don’t Drag: When moving furniture, always lift it rather than dragging it to prevent damage to legs and floors.
4. Product-Specific Care Instructions
| Product Type | Care Instructions |
|---|---|
| Wood Furniture | Dust with a soft, dry cloth regularly. Use a high-quality furniture polish or wax every few months to nourish the wood. Wipe up spills immediately to prevent water rings. |
| Metal Furniture | Clean with a damp cloth and mild detergent. Dry thoroughly to prevent rust. For outdoor metal furniture, apply a protective wax or sealant annually. |
| Glass Furniture (Tables, Shelves) | Use a glass cleaner and a soft cloth. Avoid abrasive cleaners that can scratch the glass. Check and tighten any fittings regularly. |
| Upholstered Furniture | Vacuum regularly to remove dust and debris. For stains, use a specialist upholstery cleaner following the manufacturer's instructions. Consider professional cleaning for deep cleaning. |
| Outdoor Furniture | Clean with mild soap and water. Rinse and dry completely. Cover or store indoors during extreme weather to prolong life. |
5. Common Issues and Solutions
| Issue | Solution |
|---|---|
| Scratches on Wood | Use a wood touch-up marker or wax stick that matches the finish. For deeper scratches, consult a professional. |
| Loose Joints or Screws | Tighten screws or bolts using appropriate tools. If the problem persists, contact us for advice. |
| Water Rings on Wood | Gently buff with a soft cloth and a mixture of toothpaste and baking soda, or use a specialised wood ring remover. |
| Fading or Discolouration | Move the furniture away from direct sunlight. Consider using UV-protective film on windows. |
| Wobbly Table or Chair | Check all screws and bolts are tight. If the item has adjustable feet, adjust them for stability. |
| Squeaky or Stiff Drawers | Apply a small amount of beeswax or paraffin wax to the drawer runners. Avoid using oil-based lubricants. |
6. Assembly Assistance
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Most of our furniture requires assembly. Please read the instruction manual carefully before starting.
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Tools: Ensure you have the necessary tools (usually a screwdriver, allen key, or hammer) before you begin.
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Spare Parts: If any parts are missing or damaged, contact us immediately. Do not attempt to assemble with missing parts.
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Professional Assembly: For larger or more complex items, we recommend hiring a professional assembly service. We can provide recommendations upon request.
7. Warranty and Faulty Items
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Statutory Rights: Your furniture is covered by UK consumer law. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.
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Warranty Period: Please refer to the product page for specific warranty information (if applicable).
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Faulty Items: If you discover a fault or issue that is not due to normal wear and tear, contact us within 48 hours of delivery with your order number and clear photographs. We will assess the issue and provide an appropriate remedy (repair, replacement, or refund) in accordance with UK law.
8. What to Do in Case of a Problem?
If you experience a problem with your furniture within 48 hours of receipt, or if you have any concerns about its quality or condition, please contact us immediately. In accordance with our Returns & Refunds Policy, we will work to resolve the issue promptly, which may include a repair, replacement, or refund after verification.
9. Contact Us
If you have any questions about caring for your furniture, please contact our customer service team:
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By Email:
service@barkingroadfurniture.com -
By Phone:
+44 20 7925 1861 -
By Post: 317 Barking Road, London, E13 8EE, United Kingdom
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Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
10. Website Hosting Information
In accordance with legal requirements, we provide the following information about our website hosting provider:
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Hosting Provider Name: SHOPLINE HOLDINGS LIMITED
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Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
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Contact Number:
+852-81207281 -
Email:
support@shopline.com