Privacy Policy

Last Updated: 26 August 2026

At Fnaisn, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Fnaisn collects, uses, stores, protects and shares personal information when you visit or use fnaisn.com, purchase our lighting products, contact our customer service team or otherwise interact with our services.

Fnaisn operates an online lighting retail website serving customers in the United Kingdom, with a focus on:

  • Wall Lights

  • Bathroom Vanity Lighting

This Privacy Policy is intended to comply with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.

1. Who We Are

For the purposes of applicable data protection law, the organisation responsible for the processing of personal information collected through this Site is:

Fnaisn

Website:
fnaisn.com

Telephone:
+44 20 8547 3528

Email:
service@fnaisn.com

Business Hours:
9:00 AM – 5:00 PM
Monday to Friday, UK time

Fnaisn is an online retailer specialising in lighting products, including Wall Lights and Bathroom Vanity Lighting.

2. Personal Information We Collect

We collect personal information only where reasonably necessary to operate our website, process orders, provide customer support, improve our services or comply with legal obligations.

2.1 Information You Provide

Depending on how you interact with Fnaisn, we may collect:

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Account login information

  • Order details

  • Products purchased

  • Order history

  • Returns and refund information

  • Customer service communications

  • Information you provide when contacting us

  • Marketing preferences

2.2 Payment Information

Fnaisn currently accepts payment by:

  • VISA

  • Mastercard

Payment information is processed through our authorised payment service providers.

Where payment processing is handled by a third-party payment provider, your complete card information may be processed directly by that provider rather than being stored by Fnaisn on our own systems.

We do not intend to store complete payment card numbers or CVV/security codes on our own servers.

3. Information Collected Automatically

When you visit fnaisn.com, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location information

  • Pages visited

  • Products viewed

  • Time spent on pages

  • Referring website

  • Website interaction information

  • Cookie and similar technology information

This information helps us maintain website security, understand how visitors use our Site and improve the customer experience.

4. Cookies

Fnaisn may use cookies and similar technologies to operate and improve the Site.

Cookies may be used for purposes including:

  • Essential website functionality

  • Shopping cart functionality

  • Account functionality

  • Remembering preferences

  • Website performance

  • Analytics

  • Security

  • Understanding how visitors interact with our website

  • Marketing, where applicable and permitted

Where required by law, we will request your consent before placing non-essential cookies or similar technologies on your device.

For more information, please refer to our Cookie Policy.

5. How We Use Your Information

We may use personal information for the following purposes:

Processing Orders

We use your information to:

  • Process your lighting order

  • Confirm your purchase

  • Arrange delivery

  • Provide order updates

  • Manage returns and refunds

  • Provide after-sales support

Customer Service

We use your information to:

  • Respond to enquiries

  • Assist with product questions

  • Help with installation-related product information

  • Handle delivery issues

  • Investigate damaged or faulty lighting products

  • Process complaints

  • Provide after-sales assistance

Website Operation

We may use technical and usage information to:

  • Maintain the Site

  • Improve website performance

  • Improve product presentation

  • Identify technical problems

  • Prevent fraud and abuse

  • Protect website security

Marketing

Where permitted by applicable law, we may send marketing communications about Fnaisn products, lighting collections, promotions or services.

Where consent is required, we will only send such communications after obtaining the appropriate consent.

You can unsubscribe from marketing communications at any time.

Legal Compliance

We may process personal information where necessary to:

  • Comply with legal obligations

  • Meet accounting and tax requirements

  • Respond to lawful requests from authorities

  • Establish, exercise or defend legal claims

  • Prevent fraud or other unlawful activity

6. Legal Bases for Processing

Under the UK GDPR, we rely on appropriate legal bases depending on the purpose of processing.

Purpose Legal Basis
Processing and fulfilling orders Performance of a contract
Arranging delivery Performance of a contract
Processing returns and refunds Performance of a contract / Legal obligation
Customer service Performance of a contract / Legitimate interests
Payment and fraud prevention Performance of a contract / Legitimate interests / Legal obligation
Website security Legitimate interests
Website improvement and analytics Consent where required / Legitimate interests where permitted
Marketing communications Consent where required
Accounting and tax records Legal obligation
Responding to legal requests Legal obligation

7. Sharing Personal Information

We do not sell your personal information to third parties.

We may share personal information with trusted service providers where reasonably necessary to operate Fnaisn and provide our services.

These may include:

Payment Service Providers

Payment service providers may process information required to complete transactions using:

  • VISA

  • Mastercard

Delivery Providers

We may share relevant information such as your name, delivery address and contact information with delivery and logistics providers for the purpose of delivering your lighting products.

Website & Technology Providers

We may use third-party technology, hosting, e-commerce, security, analytics and other service providers to operate fnaisn.com.

Customer Support Providers

Where applicable, authorised customer relationship management, communication or customer support providers may process information required to respond to customer enquiries.

Professional Advisers

We may share information with professional advisers such as legal, accounting or compliance professionals where reasonably necessary.

Government & Law Enforcement Authorities

We may disclose personal information where required or permitted by applicable law, including in response to lawful requests from courts, regulators, government bodies or law enforcement authorities.

8. Website Hosting Information

Our website is hosted and operated using the following e-commerce platform and hosting service provider:

Hosting Provider Name:
SHOPLINE HOLDINGS LIMITED

Registered Address:
21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG

Contact Number:
+852-81207281

Email:
support@shopline.com

E-commerce Platform Provider:
Shopline

SHOPLINE may process or store information on our behalf as part of providing website hosting, e-commerce infrastructure and related services.

Such processing is subject to the applicable contractual, technical and organisational safeguards.

9. International Data Transfers

Some of our service providers or technology partners may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take steps required by applicable UK data protection law.

Depending on the circumstances, this may include:

  • An adequacy decision recognised under UK data protection law;

  • Appropriate contractual safeguards;

  • The UK International Data Transfer Agreement (IDTA);

  • The UK Addendum to the EU Standard Contractual Clauses;

  • Other lawful transfer mechanisms or safeguards.

Where required, we will take reasonable steps to ensure that your personal information receives an appropriate level of protection.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, accounting, tax or dispute-resolution requirements.

Retention periods may vary depending on the type of information.

Generally:

Customer account information
May be retained while your account remains active and for a reasonable period afterwards.

Order information
May be retained for as long as necessary to fulfil contractual, legal, accounting, tax and consumer-rights obligations.

Customer service communications
May be retained for a reasonable period to manage enquiries, complaints and after-sales support.

Marketing information
May be retained until you withdraw your consent or unsubscribe, subject to any lawful need to retain suppression records.

Accounting and tax information
Will be retained for the period required by applicable UK law.

When information is no longer required, we will take reasonable steps to delete it or anonymise it securely.

11. Your Privacy Rights

Subject to applicable UK data protection law, you may have the following rights:

Right of Access

You can request a copy of the personal information we hold about you.

Right to Rectification

You can ask us to correct inaccurate or incomplete personal information.

Right to Erasure

In certain circumstances, you can request that your personal information be deleted.

Right to Restriction

You may ask us to restrict the processing of your personal information in certain circumstances.

Right to Data Portability

Where applicable, you may request your personal information in a structured, commonly used and machine-readable format.

Right to Object

You may object to certain types of processing, including processing based on legitimate interests and direct marketing.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

12. How to Exercise Your Rights

To exercise your privacy rights, please contact us:

Email:
service@fnaisn.com

Telephone:
+44 20 8547 3528

We may need to request additional information to verify your identity before fulfilling certain requests.

We aim to respond to valid requests within the timeframe required by applicable UK data protection law.

13. Direct Marketing

If you have provided appropriate consent to receive marketing communications, we may contact you about:

  • New lighting collections

  • Wall Lights

  • Bathroom Vanity Lighting

  • Product updates

  • Promotions

  • Special offers

  • Fnaisn news

You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the communication or contacting us directly.

We will not require you to provide a reason for unsubscribing.

14. Children's Privacy

Fnaisn's website and products are intended for general consumers and are not specifically directed at children.

We do not knowingly collect personal information from children where such collection is not permitted by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

15. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Accidental loss

  • Destruction

  • Alteration

  • Unauthorised disclosure

  • Unlawful processing

Security measures may include appropriate access controls, encryption technologies, secure payment processing and other technical safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

16. Payment Security

Fnaisn currently accepts only:

VISA
Mastercard

Payment transactions are processed through authorised payment service providers.

Payment providers may use appropriate security technologies and industry standards, including PCI DSS requirements where applicable.

Fnaisn does not ask customers to send complete card numbers or CVV/security codes by email, telephone or other unsecured communication channels.

17. Lighting Product Information

Because Fnaisn sells electrical lighting products, information relating to your purchase may include product-specific details such as:

  • Product selected

  • Product specifications

  • Bulb or LED requirements

  • Installation-related enquiries

  • Delivery information

  • Product fault information

  • Warranty or guarantee information

  • Returns or replacement information

This information may be processed to fulfil your order, provide customer service, assist with product issues and meet our legal obligations.

For example, if you contact us about a damaged Wall Light or Bathroom Vanity Light, we may request photographs or product information to assess the issue and provide an appropriate solution.

18. Third-Party Links

Our Site may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our products or services;

  • Changes to our website;

  • Changes to our technology providers;

  • Changes to applicable UK data protection law;

  • Changes to our privacy practices.

The latest version will be published on this page with the updated date.

We recommend checking this page periodically.

20. Complaints

If you have concerns about how we process your personal information, please contact us first:

Email:
service@fnaisn.com

We will review your concern and seek to resolve it appropriately.

You also have the right to lodge a complaint with the UK's data protection regulator:

Information Commissioner's Office (ICO)

Website: www.ico.org.uk

The ICO provides information about data protection rights and how to make a complaint.

21. Governing Law

This Privacy Policy is governed by the laws of England and Wales, subject to any mandatory rights or protections that may apply to consumers under UK law.

22. Contact Fnaisn

For questions about this Privacy Policy, your personal information or how we process your data, please contact:

Fnaisn

Telephone:
+44 20 8547 3528

Email:
service@fnaisn.com

Business Hours:
9:00 AM – 5:00 PM
Monday to Friday, UK time

Website:
fnaisn.com

23. Website Hosting Provider

For transparency, our website hosting and e-commerce platform information is:

Hosting Provider Name:
SHOPLINE HOLDINGS LIMITED

Registered Address:
21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG

Contact Number:
+852-81207281

Email:
support@shopline.com

E-commerce Platform Provider:
Shopline

Fnaisn

Light. Design. Atmosphere.

Wall Lights · Bathroom Vanity Lighting

Telephone: +44 20 8547 3528
Email: service@fnaisn.com

Business Hours: 9:00 AM – 5:00 PM, Monday to Friday, UK time

Payment: VISA · Mastercard